Welcome to our Furends Forever FAQ'S
We know leaving your pets in someone else's care can feel stressful, so we’ve put together answers to the questions we hear most often. We hope this helps you feel confident and excited to have us as part of your pet’s life!
Frequently asked questions
Don't hesitate to contact us if you have more questions, we are here to answer!
Are you insured?
Yes! Furends Forever is fully insured & bonded through Pro Fur Insurance. This gives you peace of mind knowing both your pets and home are protected while in our care.
How do payments work?
We accept payments through [e-transfer, cash, or direct deposit]. A deposit may be required for longer bookings, with the remaining balance due by the end of service.
How do you handle key and home access?
Your privacy and security are very important to us. We can keep a copy of your key securely stored, use a lock box, or arrange a pickup/drop-off system that works best for you.
How do you handle emergencies?
Your pet’s safety is our top priority. If there’s ever an emergency, we’ll contact you immediately and take your pet to their veterinarian (or the nearest emergency vet).
What is your cancellation policy?
Life happens! We kindly ask for at least [24hours] notice for dog walking, dog park outings, or drop-in visit booking cancellations, and [72hours] for any pet sitting booking cancellations. Last-minute cancellations may be subject to a fee, as we reserve time specifically for your pets.
Do you require vaccinations?
Yes, we require all pets in our care to be up-to-date on core vaccinations for their safety and the safety of others. Proof of vaccination is requested before services begin.
What pets do you care for?
We’re so lucky to spend our days with all kinds of pets! Whether it’s dogs, cats, small pets, reptiles, or birds, we make sure each one feels safe, cared for, and loved while you’re away
Will you meet my pets before the first booking?
Absolutely! We offer a complimentary meet & greet before your first booking. This helps us learn your pets’ routines and ensures everyone feels comfortable